(4.5 / 5)1254+ Ratings

Chewy Reviews

Are you looking for ways to save money when shopping at Chewy. Our Chewy coupon codes can help you do just that! Over 1254 customers have already used our coupons to save an average of $55 with Chewy discount codes. There are currently 151 coupons available, so now is the perfect time to join in on the savings.
Get Coupons

Overall Rating

4.5
6 Reviews
  • 544%
  • 456%
  • 30%
  • 20%
  • 10%

About Chewy

Chewy.com is an American online retailer of pet food and other pet-related products based in Plantation, Florida. It was founded by Ryan Cohen and Michael Day in 2011. Here's more about Chewy.com:

Mission: Chewy's mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Products: Chewy offers a wide range of products for various types of pets, including food, toys, treats, bedding, and more. They also provide a range of pet clothing and medications.

Customer Service: Chewy is known for its excellent customer service. They have real pet experts available 24/7 to help customers find everything their pet will love at prices they'll love.

Policies: Chewy has a 100% Satisfaction Guaranteed Policy on every order. So, if your picky feline isn’t loving their new bed, you can return it or replace it.

Growth: Between 2017 and 2018, Chewy’s sales increased from $2.1 billion to $3.5 billion. In the 2019 fiscal year, Chewy earned net sales of $4.85 billion, a 40 percent year-over-year increase on a 52-week basis.

Innovations: Chewy launched a free tele-triage service called Connect With a Vet in October 2020. In November 2020, Chewy announced that it would produce and fulfill orders of customized prescription medications, commonly referred to as compounding, for instances where commercial alternatives are absent.

Expansion: Chewy has expanded to serve Canadian pet parents in Ontario, with more regions coming soon.

Financials: As of 2023, Chewy had a revenue of US$ 11.1 billion.

These aspects contribute to Chewy's strong financial performance and high customer loyalty.

Chewy Pros & Cons

Here are some of the pros and cons of Chewy.com based on various user reviews and articles:

Pros:

  1. Competitive Prices: Chewy.com offers competitive prices for its products.
  2. Wide Selection: Chewy.com provides a wide selection of products.
  3. Excellent Customer Service: Chewy.com is known for its excellent customer service.
  4. Convenience: Shopping on Chewy.com is convenient as you can place orders anytime and anywhere.
  5. Fast Shipping: Generally, you should be able to get your stuff within 48 hours of placing your order.

Cons:

  1. Limited Number of User Reviews: Chewy.com doesn't have as many user reviews as some other online retailers.
  2. No Immediate Gratification: If you have a hungry pet and an empty cupboard, Chewy.com might not be the best option as it doesn't offer same-day delivery.
  3. Returns May Be Complicated: Some users have reported that the return process can be complicated.
  4. Shipping Costs: Shipping is only free for orders $49 or more.

Chewy Coupon & Discount Codes

Extra 20% Off Your Order Coupon code at Chewy

Verified 2 days ago900 Uses
20% OFF

35% Discount on Your First Autoship Order and More Offers

Verified 3 days ago1140 Uses
GREATOFFER

Purchase Qualifying Litter and Receive 20% Off Litter Accessories

Verified 3 days ago1300 Uses
GREATOFFER

Chewy Customer Reviews (6)

Sort by: Most recent
  • Most recent
  • Oldest
Rating: All
  • All
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 star
Fedro Pisano
Fedro Pisano
verifyVerified Buyer

Feb 13, 2023
Victoria Conboy
Victoria Conboy
verifyVerified Buyer

Feb 13, 2023
Kristin Fuerst
Kristin Fuerst
verifyVerified Buyer

Feb 10, 2023
Gracie Parkes
Gracie Parkes
verifyVerified Buyer

Feb 8, 2023
Yasmin Waters
Yasmin Waters
verifyVerified Buyer

Feb 7, 2023
Learco Pugliesi
Learco Pugliesi
verifyVerified Buyer

Feb 7, 2023

Chewy Customer’s Q&A

user-name
no-comment
No question yet

Chewy Features and Benefits

Chewy.com is a popular online pet retailer known for its wide range of product offerings and personalized customer service. Here are some key features and benefits of Chewy.com:

Key Features:

  1. Wide Selection: Chewy.com offers a wide range of products for various types of pets.
  2. Fast Shipping: With fulfillment centers all over the country, orders generally arrive within 48 hours.
  3. Digital Experience: Chewy.com focuses on providing a seamless digital experience for its customers.

Benefits:

  1. Competitive Prices: Chewy.com offers competitive prices for its products.
  2. Excellent Customer Service: Chewy.com is known for its excellent customer service.
  3. Convenience: Shopping on Chewy.com is convenient as you can place orders anytime and anywhere.
  4. Chewy University: Chewy provides learning, growth, and development resources through Chewy University.
  5. Pet-Friendly Policies: Chewy has pet-friendly corporate hubs and a paw-ternity policy that allows time off when you adopt a new pet.
  6. Team Member Discounts: Chewy offers a 20% discount on Chewy.com for its team members.

These features and benefits contribute to Chewy's strong financial performance and high customer loyalty.

About chewy.com Prices and Cost?

Chewy.com is an online retailer that offers a wide range of pet products. The prices for items vary depending on the product category and brand. For instance, Simparica Trio Chewable Tablet for Dogs costs around $185.71 with Autoship, while Onguard Plus Flea & Tick Spot Treatment for Cats is priced at about $33.41 with Autoship. Other products like NexGard Chew for Dogs and Seresto Flea & Tick Collar for Dogs are available for approximately $138.69 and $56.98 respectively with Autoship. Chewy.com also offers free shipping on orders over $49. All other orders ship for a flat rate of $4.95. Please note that these prices are subject to change and may vary based on any ongoing promotions or discounts. It's always a good idea to check the website for the most current prices..

About chewy.com Payment Method?

To pay on Chewy.com, you can use a credit or debit card. You need to go to Payment Methods and click the blue hyperlink that says "Add a New Credit or Debit Card." Then, fill in the required information exactly as it appears on the card and click the button that says "Save Payment Method.".

Chewy FAQs

FAQ

Chewy Alternatives

Here are some of the top alternatives to Chewy.com:

  1. Amazon: Amazon has an extensive product range for pet products, including food, cages, toys, treats, bedding, and more.
  2. Petco: Petco is a well-known, trusted retailer with an excellent selection of products.
  3. Petsmart: PetSmart has a huge range of choices when it comes to the brands and products offered.
  4. BudgetPetCare: BudgetPetCare is another online pet store that you might want to consider.
  5. Only Natural Pet: Only Natural Pet offers natural pet supplies.
  6. Allivet: Allivet is known for its pet pharmacy.
  7. Pet Supplies Plus: Pet Supplies Plus offers a variety of pet products.
  8. EntirelyPets: EntirelyPets is another online pet store with a wide range of products.
  9. PetcareRX: PetCareRX is a pet pharmacy that also sells other pet supplies.
  10. 1800PetMeds: 1800PetMeds is a well-known online pet pharmacy.
FAQ

How To Open A Chewy Account?

Here are the steps to open an account on Chewy.com:

  1. Visit the Chewy website at www.chewy.com.
  2. Look for the "Sign In" button at the top right corner of the homepage.
  3. Click on the "Sign In" button, and a dropdown will appear.
  4. In the dropdown, click on the "Create Account" button.
  5. You will be redirected to the account creation page.
  6. Enter your basic information like your name, email address, and create a password.
  7. Click on the "Create Account" button to complete the process.

Once you've created an account, you'll have access to a personalized dashboard where you can manage your pet’s information and order history.

FAQ

How do I cancel or change my order at Chewy?

If your order hasn't shipped yet, you can cancel it from your account. If it has, you may request a refund. Contact Chewy if you need help.
FAQ

How long does it take to get my order from Chewy?

Most customers receive their food and supplies within 1 to 3 days. Orders with prescription approval or personalization may take longer.
FAQ

What payment methods does Chewy accept?

Chewy accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, and Chewy gift cards.
FAQ

What is Chewy's return policy?

Chewy's return policy allows customers to return pet supplies within 365 days of purchase. However, prescription medications cannot be returned or exchanged unless incorrect or damaged.
FAQ

What is the history of Chewy.com?

Chewy.com was founded under the name "Mr. Chewy" in June 2011 by Ryan Cohen and Michael Day. The company estimated a total yearly revenue of $26 million in its first half year. By 2017, the company had revenue of approximately $2 billion and 51% of online pet food sales in the US. In 2017, Chewy was purchased by PetSmart, a retail entity backed by private equity firm BC Partners, for $3.35 billion, which at the time was the largest ever acquisition of an e-commerce business. Between 2017 and 2018, Chewy’s sales increased from $2.1 billion to $3.5 billion, with 66% of sales coming from customers signed up for automatic recurring shipments. Sumit Singh succeeded Ryan Cohen as CEO of Chewy in March 2018. In 2019, Chewy filed an S-1 for an initial public offering, intending to trade under the ticker symbol CHWY. In its filing, Chewy reported a net loss of $268 million on total sales of $3.5 billion for its 2018 fiscal year. In the 2019 fiscal year, Chewy earned net sales of $4.85 billion, a 40 percent year-over-year increase on a 52-week basis. The company saw increased demand from millions of existing and new customers as the business sustained growth throughout the economic disruption of the COVID-19 era. Chewy launched a free tele-triage service called Connect With a Vet in October 2020. In November 2020, Chewy announced that it would produce and fulfill orders of customized prescription medications, commonly referred to as compounding, for instances where commercial alternatives are absent. In 2020, it was announced that Chewy and PetSmart would split to operate as separate companies..

FAQ

About chewy.com Popular Products and Services?

Chewy.com is an online destination filled with thousands of popular pet products from brands like Blue Buffalo, Natural Balance, Tidy Cats, and more at great prices and with bulk options. It's like a fusion of Amazon and Costco, but for pets only. Chewy can also save pet parents even more when ordering food with their Autoship service. You simply pick your products and set your schedule, and you'll save an extra 5 percent with the option to cancel at any time. Pet owners can also order certain medications and prescription food from Chewy, and sometimes it’s actually cheaper than ordering directly from your vet. But you will need to give your pet and vet information to verify the prescription before it ships. Some of the most popular items that pet owners get from Chewy include grain-free dog food, tablets for itching and inflammation, dry dog food that “tastes like chicken”, a medication to repel fleas and ticks from your pup, wet dog food for those with tummy troubles, grain-free dog food with fishy flavor, tablets for a healthy heart, cat litter that won’t smell, and more..

FAQ

How do I order prescription food from Chewy?

To order prescription food from Chewy, you need to follow these steps:

  1. Add the item to your cart along with your pet's and vet's information.
  2. Chewy's pet Rx team will reach out on your behalf to your vet.
  3. After contact is made and vet verification is received, prescriptions are then processed by the pharmacy within 24-48 hours and delivered in less than a week.

For all other prescription items, prescriptions must be sent by mail to Chewy Pharmacy, 3621 Fern Valley Rd, Louisville, KY 40219. Remember to include your order number along with the prescription!

Please note that orders over $49 ship free! All other orders ship for a flat rate of $4.95. Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship. If your local pharmacy is unable to fulfill your pet’s prescription, you can obtain the medication from Chewy by calling the number on the prescription card. The delivery time remains the same even if you opt for free shipping on orders over $49.

FAQ

What is Chewy.com?

Chewy.com is an American online retailer of pet food and other pet-related products based in Plantation, Florida. It was founded by Ryan Cohen and Michael Day with the mission to be the most trusted and convenient online destination for pet parents and partners, everywhere. Chewy.com offers over 60,000 items, such as food, toys, beds, and even pharmaceuticals. The company prides itself on making things easy for the average pet owner and is dedicated to providing an exceptional customer experience. Chewy.com delivers pet happiness by offering a vast selection of pet food and stuff, while also ensuring at-risk animals' lives are improved. The company went public in 2019 with the ticker symbol CHWY on the New York Stock Exchange. Chewy.com is one of the largest dedicated pet supply websites on the internet, with only Amazon proving itself to be a real challenger..

FAQ

chewy.com Return Policy?

Chewy.com has a generous return policy. They offer 100% of your money back, no questions asked. You also have a full 365 days (a year) to make the return to get all of your money back. The only items that they do not accept returns or exchanges for are prescription medications. Of course, if the medication is incorrect or damaged, Chewy will replace or refund it on a case-by-case basis. Chewy will not allow refunds or returns on eGift cards either. The cards must be used. If what you purchase through the card is unsatisfactory, you may be issued a replacement or refund at that point. Most refunds are issued in three to five business days. Usually, this time frame depends on your banking system, not Chewy.

As for the shipping policy, if your order is over $49, they'll ship it free anywhere in the contiguous US. All other orders ship for a flat rate of $4.95. They ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available. Most customers receive their orders within 1-2 days of placing them. They do not ship to Alaska, Hawaii, or Puerto Rico nor to P.O. boxes or military addresses. If you're not home, the driver will leave it at your door or with your doorman..

FAQ

What is the Chewy.com customer service number?

The customer service number for Chewy.com is 1 (800) 672-4399..

FAQ

How do I track my order on Chewy.com?

To track your order on Chewy.com, follow these steps:

  1. Check your email for the shipping confirmation that Chewy sent you. This email will include a link to track your order.
  2. Click on the tracking link in the email, which will take you to the carrier’s website (such as FedEx, UPS, or USPS) that is delivering your package.
  3. Alternatively, you can track your order directly from the Chewy website. Sign in to your account and go to 'Order History' under your account settings. Select the specific order you wish to track.

Please note that it may take 24 to 48 hours for the tracking information to update once your order has shipped. If your order status is 'Delivered', it means your order has arrived. Orders are delivered 7 days a week before 10 p.m. If you have any issues, you can reach out to Chewy's customer service for assistance.

FAQ

How long does it take to receive an order from Chewy.com?

Most customers can expect to receive their food and supplies from Chewy.com within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship. Please note that this is a general timeframe and actual delivery times may vary. If your order is over $49, shipping is free. For orders less than $49, a flat rate of $4.95 is charged for shipping. Chewy ships via FedEx and other premium carriers to provide the fastest and most reliable service available. You do not need to be there to sign for it. If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman. Chewy currently ships to the contiguous US and Southern Ontario, including Toronto, Hamilton, Niagara, Ottawa, Sudbury, and North Bay areas. They do not ship to P.O boxes or APO/FPO addresses.

FAQ

How long does it take to process the payment on Chewy.com?

On Chewy.com, your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

Explore Similar Stores

See All Stores
store-name

Shop Hema Maps

(4.3 / 5)Add rating
Entertainment
store-name

Wellthy

(4.7 / 5)Add rating
Skin Care
store-name

Buy Buy Baby

(4.5 / 5)Add rating
Toys
Entertainment
store-name

Shopgoldleaf

(4.8 / 5)Add rating
Picture Frames
store-name

Sonrei

(4.7 / 5)Add rating
Skin Care
store-name

Dieux Skin

(4.3 / 5)Add rating
Skin Care
store-name

Neewa Dogs

(4.2 / 5)Add rating
Pet Supplies
Pets